The return of any unused or defective item purchased from us must be received by us within 30 days after you received your order. All items returned for refund must be unused and in the original packaging. If an order is returned at anytime without the original packaging or has been used, there will be no refund issued. We reserve the right to inspect any returns before issuing a refund. Refunds will be for the amount of purchase only, if received within the 30 day return period. Shipping charges are non-refundable. Please allow 2-4 weeks for your refund to reflect on your credit card statement. We cannot assume responsibility for returned items that are lost or damaged, nor will we accept C.O.D.’s. Be sure to include a copy of your invoice or the name, address and phone number of the person or company who ordered the product. Please address returns to:

Port-A-Wall Company
1030 Little Otter Drive
Bedford, VA 24523

If a return is received by us 30-45 days after your receipt of order, a 20% restocking fee will apply. After 45 days, no refund will be issued. Shipping charges of returned products are the Customers responsibility, however, we will reimburse you if the return is the result of our mistake. Shipments that are returned to us as “Undeliverable as Addressed” or “Refused/Return to Sender” will be subject to a 20% restocking fee if the order is not reshipped to customer. Items returned because of incorrect address and needing to be reshipped will be charged additional shipping fees.

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